Refund policy

Purchasing Terms and Return Policy

Nothing in these Terms replaces or is in conflict with Deseret News’s Terms of Use and Privacy Notice, which govern this Site. Please read our return policy carefully before making a purchase. All products are made to order especially for you! Producing items as needed rather than in large quantities minimizes overproduction and we appreciate your mindful buying choices. By ordering from our store, you acknowledge understand, and agree to the following: 

  1. All sales are final: 

    • Deseret NewsStand does not provide refunds or exchanges.. No exchanges or refunds will be issued for undamaged products.

  2. Damaged or Unsatisfactory Products:

    • If you receive a damaged product, you must report the issue to us within 14 days of delivery.

    • Customers are responsible for paying any return shipping charges.

    • To report a damaged or unsatisfactory item, please contact our customer service team at service@deseretnews.com or 801-204-6100 with your order number and photographs of the item showing the damage.

  3. Resolution Process:

    • Upon receiving your report of a damaged product, our team will assess the situation and may offer a replacement or refund of store credit, contingent upon the evidence of the condition reported.

  4. Resolution actions will only be taken for products found to be defective, damaged, or not meeting specified standards.

  5. Disclaimer

    • All items are sold “as is” and without any express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose. By purchasing from our Site, you acknowledge and agree that you are buying the merchandise in its current condition and at your own risk. To the fullest extent permitted by applicable law, Deseret News Shop disclaims all warranties, express or implied, and will not be liable for any damages arising from the use or misuse of any product.

Thank you for your understanding and cooperation. For any questions regarding our policy, please reach out to our customer support team service@deseretnews.com or 801-204-6100.